Delivery, exchanges and returns

• Flat $9.95 Australia-wide with Australia Post, tracked.
• Free on orders over $150.
• Pre-orders ship from Western Sydney in late January 2027. We email tracking when yours leaves.
• After launch: Sydney 1–3 business days, other capitals 2–5, regional areas 3–6.
• Parkas with name embroidery take three extra business days.

If the size isn't right, send back the unworn parka with its tags within 30 days and we'll post the new size. You cover the return postage; we cover sending the replacement.

Parkas with name embroidery are made for your child, so they can only be exchanged or refunded if faulty. Check the size guide before adding a name.

Changed your mind? Return an unworn, unwashed parka with tags within 30 days for a refund to your original payment method, less the original shipping.

If something arrives faulty or isn't as described, tell us and we'll repair, replace or refund it, including postage. This is in addition to your rights under the Australian Consumer Law.

Email [email protected] with your order number and what you'd like to do. We reply within one business day with the return address.